As a Director of Nuvochem Ltd based in Cheshire, our organisation required the implementation of ISO9001 to improve operational efficiency, increase customer satisfaction, and boost credibility, enabling our organization to win more tenders. We contacted Andrew of C & A Quality Services Ltd who is based in Norfolk and requested that he be the Quality Consultant for my business.
We found Andrew to be very detailed in ensuring that all the required procedures matched what we were already doing with some additions required to meet specific ISO9001 requirements. He was very methodical, ensuring all topics were covered and the annual timetable he produced ensured the team were able to follow what was required both during the lead up to the 1st and 2nd stage audits and for the rest of the year. Communication was always prompt and concise and despite the distance between the 2 sites, was always effective.
The 2 initial audits are now complete and the ISO9001 certificate has been issued without any non conformances being raised which is a reflection of Andrew’s determination to get things right. I would recommend Andrew to any future organisation requiring ISO9001.
Director, Nuvochem Ltd.